Lead Officer

fct.ca

Base: $62,000 - $75,800 cad; bonus/equity: potenti...
Hybrid
Process title insurance products efficiently
Read and amend title searches from multiple provinces
Apply underwriting guidelines consistently
FCT is seeking a Lead Officer to oversee the efficient processing of Title Insurance Products while providing exceptional customer service and supporting team development. The role requires strong problem-solving skills, relevant mortgage experience, and a commitment to fostering an inclusive work environment

Job Summary

  • The role involves providing superior customer service via portal, email, and phone while responding to elevated inquiries within specified timeframes.
  • Candidates will assist in developing training plans and coaching team members to achieve productivity and customer experience goals.
  • FCT offers comprehensive benefits including a retirement savings plan with company match, hybrid work arrangements, and recognition programs.

Matching Summary

Match Score: 85

FCT is seeking a Lead Officer to oversee the efficient processing of Title Insurance Products while providing exceptional customer service and supporting team development. The role requires strong problem-solving skills, relevant mortgage experience, and a commitment to fostering an inclusive work environment.

Salary

Base: $62,000 - $75,800 CAD; Bonus/Equity: Potential performance-based incentives; Benefits: Comprehensive benefits including EFAP, wellness group, and stock purchase plan

Skills & Requirements

Must-have

  • Process title insurance products efficiently
  • Read and amend title searches from multiple provinces
  • Apply underwriting guidelines consistently
  • Manage complex files with lenders and title officers
  • Develop training plans for new staff
  • Provide constructive feedback to department members

Nice-to-have

  • Strong attention to detail in busy environments
  • Ability to exercise good judgment on confidential info
  • Intermediate computer skills in MS Office and Outlook
  • Flexibility to work additional hours as required
  • Demonstrated ability to work under pressure

Key Requirements

  • Graduate of law clerk/legal admin program or equivalent
  • Three to four years mortgage related experience
  • Three to four years experience working independently on real estate files
  • Experience opening to closing real estate files including funding aspects

Work Rights

Not specified

Tailored Resume

Cover Letter