Help Desk Representative

NCR ATLEOS

Fully remote
Monitor atm networks
Incident management systems
Remotely access customer equipment
Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools

Job Summary

  • Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
  • Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem.
  • Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.

Matching Summary

Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.

Skills & Requirements

Must-have

  • Monitor ATM networks
  • Incident Management systems
  • Remotely access customer equipment
  • Manage inbound voice and mail requests
  • Follow up with contracted vendors

Nice-to-have

  • Good Soft skills
  • Interpersonal skills

Key Requirements

  • Graduate / High School Diploma
  • 0-1 years related experience
  • Basic understanding of ATM fault Management
  • Basic PC/Microsoft Office skills
  • Basic telephone skills

Work Rights

Not specified

Tailored Resume

Cover Letter