Senior Analyst - Customer Support (japanese)

LSEG

Tokyo, JP
Not specified; shift allowance included; comprehen...
3d onsite
Native japanese language proficiency
Business english communication skills
First level customer support experience
The role serves as the primary entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media, and Wealth Management

Job Summary

  • The role serves as the primary entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media, and Wealth Management.
  • Employees must maintain positive relationships with customers while adhering to strict case query handling procedures and resolving critical issues promptly.
  • LSEG offers a comprehensive three-month onboarding program, hybrid working arrangements, and a collaborative culture focused on innovation and sustainability.

Matching Summary

The role serves as the primary entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media, and Wealth Management.

Salary

Not specified; Shift allowance included; Comprehensive benefits package available

Skills & Requirements

Must-have

  • Native Japanese language proficiency
  • Business English communication skills
  • First level customer support experience
  • Financial markets knowledge
  • Trading product familiarity

Nice-to-have

  • Growth mindset and teamwork
  • Analytical problem-solving abilities
  • Experience in front middle back office
  • University degree in Finance or Economics

Key Requirements

  • 1-3 years customer service or application support experience
  • Native Japanese and Business English fluency
  • University Degree in Business, Economics, or Finance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter