Manager - Claims Operations

466

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence

Job Summary

  • The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.
  • As a hands-on leader, you will coach Group Managers, manage resources and budgets, and serve as the key contractual contact for client Youi.
  • EML offers a diverse culture with work-from-home flexibility up to 2 days per week, comprehensive learning opportunities, and generous employee benefits including paid parental leave.

Matching Summary

The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Ability to balance customer outcomes and risk

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Strategic thinking capability
  • Commitment to continuous improvement

Key Requirements

  • Proven experience in CTP or personal injury claims environments
  • Strong leadership and change delivery track record
  • Senior level stakeholder management capability

Work Rights

Not specified

Tailored Resume

Cover Letter