Interact with mobile customers thru voice or livechat channel to provide accurate information about plans and services, assist in activating or cancelling their service, help in setting up or updating their account, and answer basic troubleshooting and billing concerns
Job Summary
Interact with mobile customers thru voice or livechat channel to provide accurate information about plans and services, assist in activating or cancelling their service, help in setting up or updating their account, and answer basic troubleshooting and billing concerns.
Obtain complaint details, promote and educate customers about self-service options, record details of customers concern or inquiries and act in accordance to it, and ensure that required changes are made to resolve the queries of the customers.
Review policies and terms to ensure that we resolve issues as per regulations, acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes, cross sell and promote other amaysim products and services, and adhere to schedules.
Matching Summary
Interact with mobile customers thru voice or livechat channel to provide accurate information about plans and services, assist in activating or cancelling their service, help in setting up or updating their account, and answer basic troubleshooting and billing concerns.