Customer Service & Operations Delivery Analyst - Us Market Operations, Avp
Rbsfuel
Unknown
Derivatives product knowledge
Middle office and trade support experience
Strong analytical and root cause analysis
Join us in US Market Operations Derivatives to drive initiatives improving customer service, processes, and procedures while acting as a reference point for daily requests
Job Summary
Join us in US Market Operations Derivatives to drive initiatives improving customer service, processes, and procedures while acting as a reference point for daily requests.
You will deliver successful customer and business outcomes by investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs relevant to complex financial instruments.
This role offers considerable visibility representing operations in industry working groups and requires working US shift hours at the associate vice president level.
Matching Summary
Join us in US Market Operations Derivatives to drive initiatives improving customer service, processes, and procedures while acting as a reference point for daily requests.
Skills & Requirements
Must-have
Derivatives product knowledge
Middle Office and Trade Support experience
Strong analytical and root cause analysis
Customer and stakeholder query resolution
Process improvement and automation
Knowledge of SOX control framework
US shift working hours
Nice-to-have
Flexible customer engagement
Representation in industry working groups
Budget management for system enhancements
Key Requirements
10-14 years derivatives experience
Experience with interest rate derivatives and FX
Investment banking domain knowledge
Middle Office, TSU, or Front Office support experience