Customer Support Consultant - Bilingual (french & English)
IDEXX Laboratories Inc
Base: $20ph + based on experience; bonus/equity: e...
Fully remote
Fluent in french and english
50-70 calls daily resolution
8 hours phone availability
IDEXX Laboratories is seeking a bilingual Customer Support Consultant fluent in French and English to provide exceptional support to veterinarians and animal healthcare professionals. This fully remote position requires strong communication skills, multitasking abilities, and a passion for customer service within a fast-paced environment
Job Summary
This role serves as the direct line between IDEXX Laboratories and customers to help keep pets healthy.
Consultants must resolve customer inquiries every 5 minutes on average while utilizing various communication methods.
The position offers an hourly rate starting at $20/hr plus eligibility for an annual bonus and health benefits.
Matching Summary
Match Score: 85
IDEXX Laboratories is seeking a bilingual Customer Support Consultant fluent in French and English to provide exceptional support to veterinarians and animal healthcare professionals. This fully remote position requires strong communication skills, multitasking abilities, and a passion for customer service within a fast-paced environment.
Salary
Base: $20/hr + based on experience; Bonus/Equity: Eligible for annual bonus; Benefits: Health / Dental / Vision Benefits
Skills & Requirements
Must-have
Fluent in French and English
50-70 calls daily resolution
8 hours phone availability
Hardwired internet 15 Mbps download
Nice-to-have
Veterinary practice experience
Laboratory setting background
Strong multitasking abilities
Quick problem-solving skills
Key Requirements
Associate's or Bachelor's degree preferred
Bilingual fluency in French and English required
Experience in technical or veterinary field helpful