Senior Engineer Ms - Network L2

NTT DATA

On-site
Moderate-level experience in managed services
Knowledge of ticketing tools like servicenow
Familiarity with itil processes
NTT DATA is seeking a Senior Engineer for their Network L2 position, focusing on maintaining IT infrastructure and ensuring client satisfaction through effective incident resolution and service quality management. The role requires moderate experience in managed services and a strong understanding of ITIL processes, ticketing tools, and effective communication skills

Job Summary

  • You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents.
  • The company is a $30+ billion business and technology services leader serving 75% of the Fortune Global 100.
  • You will collaborate closely with other teams and clients to provide second-level support ensuring seamless communication.

Matching Summary

Match Score: 85

NTT DATA is seeking a Senior Engineer for their Network L2 position, focusing on maintaining IT infrastructure and ensuring client satisfaction through effective incident resolution and service quality management. The role requires moderate experience in managed services and a strong understanding of ITIL processes, ticketing tools, and effective communication skills.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Familiarity with ITIL processes
  • Bachelor's degree in IT or Computing

Nice-to-have

  • Ability to work longer hours when necessary
  • Positive outlook under pressure
  • Experience working with vendors and third parties
  • Commitment to client satisfaction

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Moderate-level experience in cross-technology infrastructure
  • Proficiency in planning activities and projects

Work Rights

Not specified

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