Experience with voc platforms like qualtrics medallia
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Point32Health is seeking a Senior Voice of the Customer (VoC) Analyst to lead their customer experience strategy by analyzing and transforming complex data into actionable insights. The role requires technical expertise in data management and visualization, with a strong emphasis on communication and collaboration to drive customer-centric initiatives.
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Job Summary
The Senior Voice of the Customer Analyst serves as the technical lead for advancing customer experience strategy by transforming complex data into actionable insights.
This role is responsible for designing robust data pipelines, integrating diverse data sources, and delivering high-impact dashboards that inform strategic decision-making.
Point32Health offers a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, and paid time off.
Matching Summary
Match Score: 75
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Point32Health is seeking a Senior Voice of the Customer (VoC) Analyst to lead their customer experience strategy by analyzing and transforming complex data into actionable insights. The role requires technical expertise in data management and visualization, with a strong emphasis on communication and collaboration to drive customer-centric initiatives.
**
Salary
Base: $91,488.80 - $137,233.20 annually; Bonus/Equity: Variable pay eligibility mentioned; Benefits: Medical, dental, vision, retirement, PTO, life insurance included
Skills & Requirements
Must-have
5-7 years professional experience
SQL Python Alteryx Tableau PowerBI proficiency
Experience with VoC platforms like Qualtrics Medallia
Strong data visualization and storytelling skills
Ability to manage structured and unstructured data
Nice-to-have
Master's degree in related field
Experience with digital feedback tools
Knowledge of web and app development processes
Background in vendor or consultant research roles
Collaboration with technical teams on implementation