Centr LLC is seeking a Director of Customer Support to develop a modern, omni-channel support organization that enhances customer experience and drives revenue growth. The ideal candidate will have extensive experience in customer support within high-volume ecommerce or subscription businesses, with a strong focus on automation and customer loyalty strategies
Job Summary
Build a modern, high-leverage, omni-channel support organization that scales with rapid growth while delivering a brand-differentiated, white-glove customer experience.
Transform support from a reactive cost center into a loyalty, revenue, and insight engine by combining deep operational discipline, automation, and fitness expertise.
Own key CX levers including refund policy, appeasement strategy, save flows, automation, and support-driven revenue initiatives.
Matching Summary
Match Score: 85
Centr LLC is seeking a Director of Customer Support to develop a modern, omni-channel support organization that enhances customer experience and drives revenue growth. The ideal candidate will have extensive experience in customer support within high-volume ecommerce or subscription businesses, with a strong focus on automation and customer loyalty strategies.
Skills & Requirements
Must-have
omni-channel support organization
white-glove customer experience
Gorgias CX operating system
automation and self-service
revenue and loyalty engine
fitness expertise
Nice-to-have
support for high-AOV physical products
background in fitness
integrating voice support
Key Requirements
8–12+ years leading customer support / CX
Deep, hands-on expertise with Gorgias
Proven track record deploying automation, AI, and self-service