Senior Customer Service Specialist

Kenvue

Warsaw, Poland
**
End-to-end customer service processes
Accurate order management
Effective complaint resolution
** Kenvue is seeking a Senior Customer Service Specialist in Warsaw, Poland, responsible for managing customer service processes, ensuring order accuracy, and resolving complaints. Ideal candidates should possess a Bachelor's degree, at least three years of relevant experience, and proficiency in SAP R/3, with a strong emphasis on detail and organization. **

Job Summary

  • Manage end‑to‑end customer service processes, ensuring high service quality, accurate order management and effective complaint resolution.
  • Identify process gaps and propose improvements, participate in audits and cross‑functional projects, and cooperate closely with internal stakeholders.
  • Kenvue offers interesting job opportunities in a prestigious international healthcare company with possibilities for professional growth and career development.

Matching Summary

Match Score: 75

** Kenvue is seeking a Senior Customer Service Specialist in Warsaw, Poland, responsible for managing customer service processes, ensuring order accuracy, and resolving complaints. Ideal candidates should possess a Bachelor's degree, at least three years of relevant experience, and proficiency in SAP R/3, with a strong emphasis on detail and organization. **

Skills & Requirements

Must-have

  • end-to-end customer service processes
  • accurate order management
  • effective complaint resolution
  • proactive customer communication
  • SAP R/3 knowledge

Nice-to-have

  • continuous improvement
  • cross-functional projects
  • iconic brands heritage

Key Requirements

  • Bachelor's degree
  • Minimum 3 years of experience
  • Polish language mandatory
  • English fluency (minimum B2)

Work Rights

Not specified

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