Customer Contact Comms Analyst-voice

Accenture

**
4-6 years helpdesk functional support experience
Excellent spoken and written english skills
Real-time call and email handling expertise
** Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in helpdesk support. The role involves providing high-quality customer service, training new team members, and ensuring adherence to service level agreements. **

Job Summary

  • The role involves supporting production objectives by providing process training and continuous coaching to advisors.
  • Candidates must possess excellent knowledge of helpdesk processes to assist agents with complex and escalated issues in real time.
  • The position requires maintaining detailed expert-level knowledge of all process and client functions while meeting contractual SLAs.

Matching Summary

Match Score: 75

** Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in helpdesk support. The role involves providing high-quality customer service, training new team members, and ensuring adherence to service level agreements. **

Skills & Requirements

Must-have

  • 4-6 years Helpdesk Functional Support experience
  • Excellent spoken and written English skills
  • Real-time call and email handling expertise

Nice-to-have

  • Experience with Business Excellence tools
  • Proactive service orientation attitude
  • Ability to work in 24/7 flexible shifts

Key Requirements

  • Any Graduation degree required
  • 3 to 5 years of relevant experience
  • Comfortable with 24*7 shift work

Work Rights

Not specified

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