Customer Banking Specialist - Kew

CommBank

Kew, Australia
Onsite (predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Kew branch, focused on delivering exceptional customer service and holistic banking solutions. The role involves engaging with customers, processing applications, and providing financial advice while working within predetermined rosters

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks.
  • The role involves providing options through education and demonstration of in-branch technology and digital banking, problem-solving, and championing company processes and procedures.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Kew branch, focused on delivering exceptional customer service and holistic banking solutions. The role involves engaging with customers, processing applications, and providing financial advice while working within predetermined rosters.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide banking solutions
  • Champion risk-adverse culture

Nice-to-have

  • Financial wellbeing focus
  • Articulate financial terms clearly
  • Holistic customer solutions
  • Interest in career growth

Key Requirements

  • Proven experience in customer service
  • Excellent communication skills
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre

Work Rights

Not specified

Tailored Resume

Cover Letter