Senior Manager, It Service Management

809

Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will oversee the ITSM governance and practices aligned with ITIL standards. The ideal candidate will have a strong background in IT service management, particularly in incident, change, and problem management, alongside experience with SOX ITGCs

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness by defining evidence standards and ensuring ongoing control effectiveness.
  • The position offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will oversee the ITSM governance and practices aligned with ITIL standards. The ideal candidate will have a strong background in IT service management, particularly in incident, change, and problem management, alongside experience with SOX ITGCs.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnership with Internal Audit and Security teams
  • Calm credible authority in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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