Officer, Customer Relations (12 Months)

Manulife Financial Inc

Hong Kong, Hong Kong
Hybrid
Manage employer and member enquiries
Provide mpf scheme information
Timely follow-up on cases
Manulife Financial Inc is seeking a proactive Officer in Customer Relations for a 12-month role in Hong Kong. The position focuses on managing inquiries related to MPF schemes and enhancing customer satisfaction through effective communication and problem-solving

Job Summary

  • Manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow-up on all cases.
  • Work closely with internal stakeholders to resolve issues, enhance customer satisfaction, and contribute to continuous service improvement initiatives.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a proactive Officer in Customer Relations for a 12-month role in Hong Kong. The position focuses on managing inquiries related to MPF schemes and enhancing customer satisfaction through effective communication and problem-solving.

Skills & Requirements

Must-have

  • Manage employer and member enquiries
  • Provide MPF scheme information
  • Timely follow-up on cases
  • Resolve customer issues
  • Maintain accurate records

Nice-to-have

  • Passionate about delivering exceptional service
  • Contribute to service improvement
  • Enhance customer satisfaction

Key Requirements

  • Diploma or bachelor's degree
  • 3-4 years of customer service experience
  • Strong communication skills in English and Chinese (Cantonese)
  • Proficient in MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter