Business Support Engineer

FACEBOOK SINGAPORE PTE. LTD.

Singapore, Singapore
**
5+ years support engineer experience
Cloud infrastructure deployment azure gcp aws
Api development rest soap technologies
** Meta is seeking a Business Support Engineer to provide technical support for its partners and clients globally. The role involves troubleshooting integrations, managing relationships, and improving the overall support experience while specializing in key business areas like Business Messaging and Fintech. **

Job Summary

  • This role involves providing proactive and reactive technical support to Meta's global partners and clients while ensuring high product quality.
  • Engineers will specialize in key business areas such as Business Messaging, Telecommunications, Fintech, and Advertising to drive partner integrations.
  • The position requires managing 24x7 on-call support coverage and collaborating with internal teams to resolve complex service outages.

Matching Summary

Match Score: 75

** Meta is seeking a Business Support Engineer to provide technical support for its partners and clients globally. The role involves troubleshooting integrations, managing relationships, and improving the overall support experience while specializing in key business areas like Business Messaging and Fintech. **

Skills & Requirements

Must-have

  • 5+ years Support Engineer experience
  • Cloud infrastructure deployment Azure GCP AWS
  • API development REST SOAP technologies
  • Full-stack web development proficiency
  • IT infrastructure and network protocols knowledge
  • Real-time technical troubleshooting skills

Nice-to-have

  • AI tool integration for workflow optimization
  • Experience with responsible ethical AI practices
  • Prompt engineering and agent orchestration skills
  • Strong cross-functional leadership abilities
  • Proactive trend analysis and strategic insights

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • Minimum 5 years of Support Engineer experience
  • Proficiency in public cloud infrastructure (Azure, GCP, AWS)
  • Demonstrated API development experience on cloud infrastructures
  • Solid understanding of data exchange formats and protocols

Work Rights

Not specified

Tailored Resume

Cover Letter