Customer Success Manager, Enterprise Agency

Muck Rack

Remote, US
Base: $105,000 - $125,000; bonus/equity: variable ...
Fully remote
5-8 years b2b saas experience
Own revenue targets and pipeline
Manage complex enterprise renewals
Muck Rack is seeking a Customer Success Manager for Enterprise Agency clients to drive customer retention, satisfaction, and expansion within a fully remote work environment. The ideal candidate should have 5-8 years of B2B SaaS experience, particularly with agency customers, and possess strong relationship-building and revenue management skills

Job Summary

  • The role focuses on driving customer retention, expansion, and satisfaction for enterprise agency clients within the Muck Rack platform.
  • Candidates will own the full customer lifecycle from onboarding through renewal while identifying and closing expansion opportunities.
  • The company offers a fully remote work setup with competitive geo-neutral compensation, comprehensive health benefits, and unlimited learning access.

Matching Summary

Match Score: 85

Muck Rack is seeking a Customer Success Manager for Enterprise Agency clients to drive customer retention, satisfaction, and expansion within a fully remote work environment. The ideal candidate should have 5-8 years of B2B SaaS experience, particularly with agency customers, and possess strong relationship-building and revenue management skills.

Salary

Base: $105,000 - $125,000; Bonus/Equity: Variable commission and equity opportunities; Benefits: Comprehensive medical, dental, vision, 401(k), PTO, and wellness stipend

Skills & Requirements

Must-have

  • 5-8 years B2B SaaS experience
  • Own revenue targets and pipeline
  • Manage complex enterprise renewals
  • Forecast renewal and expansion revenue
  • Execute contract negotiations
  • Lead quarterly business reviews

Nice-to-have

  • Experience with agency customers
  • Proactive AI tool integration
  • Strong executive presence
  • Ability to de-escalate challenges
  • Fast-paced distributed environment
  • Data-driven customer strategy

Key Requirements

  • 5-8 years Customer Success or Account Management experience
  • Proven track record owning revenue targets
  • Experience managing complex renewal cycles
  • Contract management and negotiation skills

Work Rights

Not specified

Tailored Resume

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