The Federal Client Management Technical Leader ensures high-quality service delivery across the full lifecycle, serving as the primary liaison between customers and service teams
Job Summary
The Federal Client Management Technical Leader ensures high-quality service delivery across the full lifecycle, serving as the primary liaison between customers and service teams.
This role oversees team performance, resource management, process efficiency, and continuous improvement to meet business goals and customer expectations.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Matching Summary
The Federal Client Management Technical Leader ensures high-quality service delivery across the full lifecycle, serving as the primary liaison between customers and service teams.
Salary
Base: $135,000 - $310,500; Bonus/Equity: Variable incentives may also be offered; Benefits: Comprehensive suite of benefits
Skills & Requirements
Must-have
Service delivery lifecycle management
Client relationship management
Technical team leadership
Resource allocation and management
Process improvement across delivery
Customer metrics monitoring and improvement
Nice-to-have
Growth mindset
Intellectual curiosity
Empathy
Commercial acumen
Action planning
Active listening
Key Requirements
8+ years of experience managing technical relationships
6+ years as a people manager
4+ years of relationship-building experience
Understanding of CRM and customer success
Strong technical knowledge across IT and Networking