Provide 7x24 level 2-3 global support with follow-the-sun rotation model for Air Products computing platforms with the focus on the server environment
Job Summary
Provide 7x24 level 2-3 global support with follow-the-sun rotation model for Air Products computing platforms with the focus on the server environment.
Support activities for servers worldwide and in the AWS cloud which includes monthly security patching, handling incidents, server migrations, and resource management.
Comply with all AP ITIL Service Level Management objectives including Incident Management, Problem Management, Change Management, Release Management to ensure the delivery of serve services per agreed service level and operational expectations.
Matching Summary
Provide 7x24 level 2-3 global support with follow-the-sun rotation model for Air Products computing platforms with the focus on the server environment.
Skills & Requirements
Must-have
Windows and Linux server environments
AWS cloud environments
Security patching
Incident management
Performance troubleshooting
Follow-the-sun support model
Nice-to-have
Collaborate and innovate solutions
Professional stability
Safest, most diverse, and most profitable
Key Requirements
Bachelor’s degree or equivalent experience
Experience supporting enterprise server environments
Hands-on server installation, configuration, patching, troubleshooting