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Dematic Inc is seeking a Technical Support Shift Manager in Stockport, UK, responsible for overseeing technical support operations, managing incidents, and guiding team members during shifts. The ideal candidate will have strong leadership skills, experience in team management, and a customer-facing technical support background.
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Job Summary
The role involves overseeing technical support operations during assigned shifts to ensure incidents are handled efficiently.
Candidates must be comfortable working shifts including weekends and overnights while managing team handovers.
The position requires resolving escalations and providing clear communication with other teams to maintain operational workflows.
Matching Summary
Match Score: 75
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Dematic Inc is seeking a Technical Support Shift Manager in Stockport, UK, responsible for overseeing technical support operations, managing incidents, and guiding team members during shifts. The ideal candidate will have strong leadership skills, experience in team management, and a customer-facing technical support background.
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Skills & Requirements
Must-have
Strong leadership skills
Shift management experience
Incident management tools
Customer-facing technical support
English communication proficiency
Nice-to-have
Calm under pressure
Methodical problem-solving approach
Flexible approach to tasks
Training and coaching capabilities
Performance reporting experience
Key Requirements
Proven team management or shift lead experience
Familiarity with incident management tools
Customer-facing experience in technical support context