Service Desk Associate Tier 1

RSM UK

San Salvador, El Salvador
Fully remote
Provide phone and email technical support
Troubleshoot workstations, servers, network
Office 365 administration
Provide phone and email technical support for end-users to resolve any hardware or software issues

Job Summary

  • Provide phone and email technical support for end-users to resolve any hardware or software issues.
  • Monitor and troubleshoot client backups and escalate client issues through the proper channels.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Provide phone and email technical support for end-users to resolve any hardware or software issues.

Skills & Requirements

Must-have

  • Provide phone and email technical support
  • Troubleshoot workstations, servers, network
  • Office 365 administration
  • Monitor and troubleshoot client backups
  • Document support issues and resolutions

Nice-to-have

  • Instill confidence in a world of change
  • Inspiring and empowering environment
  • Inclusive culture and talent experience

Key Requirements

  • 1-2 years of experience on technical helpdesk
  • Microsoft Certification preferred
  • Network+ Certification preferred
  • Bachelor's degree is a plus
  • Experience with Office 365 Administration
  • Fundamental understanding of TCP/IP Networking

Work Rights

Not specified

Tailored Resume

Cover Letter