Case Manager

EML

Tweed Heads, Australia
**
Workers compensation claims management
Return-to-work journey support
Stakeholder relationship building
** EML is seeking a Case Manager for its Tweed Heads office to assist injured workers in their return-to-work journey. The ideal candidate should have a background in health sciences or customer service, possess strong interpersonal skills, and demonstrate a passion for helping others. **

Job Summary

  • EML is a leading Workers Compensation and Personal Injury Claims Management business focused on helping people get their lives back through ongoing support during their return-to-work journey.
  • The Case Manager role is crucial in assisting injured workers, acting as the central point of contact for the injured worker, employer, and stakeholders involved in the treatment plan.
  • EML offers a diverse and collaborative team culture, flexibility to work from home, a corporate wellbeing program, generous discounts, and comprehensive learning and development opportunities.

Matching Summary

Match Score: 75

** EML is seeking a Case Manager for its Tweed Heads office to assist injured workers in their return-to-work journey. The ideal candidate should have a background in health sciences or customer service, possess strong interpersonal skills, and demonstrate a passion for helping others. **

Skills & Requirements

Must-have

  • Workers Compensation claims management
  • Return-to-work journey support
  • Stakeholder relationship building
  • Active and timely strategy implementation
  • Passion for helping others

Nice-to-have

  • Psychology or health sciences degree
  • Allied Health background
  • Customer service experience
  • Handle challenging conversations
  • Creative stakeholder engagement

Key Requirements

  • Allied Health, customer service, retail or hospitality background
  • Ability to work within a team
  • Thrive in a fast-paced environment
  • Strong customer centric approach
  • Proactive, self-motivated
  • Empathetic, resilient
  • Ability to work under pressure
  • Experience managing, negotiating, and influencing positive outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter