Customer Service Representative

bcd-chemie.de

Graha Pratama, Indonesia
On-site
Customer order processing
Contract review
Customs and duties recording
Brenntag is seeking a Customer Service Representative to manage daily customer service activities, including order processing and communication with logistics providers, in their Graha Pratama, Indonesia location. The ideal candidate should have at least three years of experience in a customer experience role within a supply chain environment and possess strong communication and problem-solving skills

Job Summary

  • Responsible for daily customer service activities and projects, including all aspects related to materials, customers, and vendors.
  • Receive and process customer orders, conduct contract reviews, advise on price or stock availability, and ensure correct customs and duties are recorded.
  • Prepare delivery requests, communicate with third-party logistics providers, and ensure prompt and accurate processing of deliveries with proof of receipt.

Matching Summary

Match Score: 85

Brenntag is seeking a Customer Service Representative to manage daily customer service activities, including order processing and communication with logistics providers, in their Graha Pratama, Indonesia location. The ideal candidate should have at least three years of experience in a customer experience role within a supply chain environment and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Customer order processing
  • Contract review
  • Customs and duties recording
  • Delivery request preparation
  • Third-party logistics coordination
  • Proof of delivery confirmation

Nice-to-have

  • Continuous improvement mindset
  • Customer-centric approach
  • Interpersonal awareness
  • Digital communication skills
  • Solutions-based approach
  • Agile and collaborative mindset

Key Requirements

  • 3 years' experience in customer experience
  • Supply Chain environment experience
  • Knowledge of customer purchase to pay process
  • Excellent IT Skills and MS Office practical knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter