ServiceNow Business Analyst

ZENITH INFOTECH (S) PTE LTD.

Singapore
Not specified
Servicenow platform proficiency
Requirements gathering and analysis
Process mapping and design
Zenith Infotech (S) Pte Ltd. is seeking a ServiceNow Business Analyst to enhance business processes and systems through analysis and collaboration. The ideal candidate should possess advanced proficiency in the ServiceNow platform and relevant business analysis skills, with a strong emphasis on communication and stakeholder management

Job Summary

  • The role involves analyzing organizational processes and designing systems to integrate technology with business models.
  • Candidates must possess advanced proficiency in the ServiceNow platform and facilitate workshops to gather stakeholder requirements.
  • The position requires collaborating with architects and developers to define scalable solutions while maintaining detailed documentation.

Matching Summary

Match Score: 85

Zenith Infotech (S) Pte Ltd. is seeking a ServiceNow Business Analyst to enhance business processes and systems through analysis and collaboration. The ideal candidate should possess advanced proficiency in the ServiceNow platform and relevant business analysis skills, with a strong emphasis on communication and stakeholder management.

Skills & Requirements

Must-have

  • ServiceNow Platform proficiency
  • Requirements gathering and analysis
  • Process mapping and design
  • ITIL framework expertise
  • Workshop facilitation skills

Nice-to-have

  • Agile methodology experience
  • Cross-functional team collaboration
  • Data analysis techniques
  • User training and documentation
  • Business model strategy knowledge

Key Requirements

  • 4+ years as a Business Analyst
  • 2 years in ServiceNow-specific projects
  • ITIL Certification
  • ServiceNow Certified System Administrator (CSA)
  • Expertise in ITSM, HRSD, CSM modules

Work Rights

Not specified

Tailored Resume

Cover Letter