Itsm Incident, Problem, And Service Request Fulfilment Manager

DXC Technology UK

Incident management lifecycle oversight
Problem management root cause analysis
Service request fulfilment process management
The role involves overseeing the entire incident, problem, and service request lifecycle to ensure timely resolution and minimized business impact

Job Summary

  • The role involves overseeing the entire incident, problem, and service request lifecycle to ensure timely resolution and minimized business impact.
  • Candidates must drive Root Cause Analysis efforts to prevent future disruptions and improve overall service reliability.
  • The position requires strict adherence to Australian Government security vetting standards including Negative Vetting 1 clearance.

Matching Summary

The role involves overseeing the entire incident, problem, and service request lifecycle to ensure timely resolution and minimized business impact.

Skills & Requirements

Must-have

  • Incident management lifecycle oversight
  • Problem management root cause analysis
  • Service request fulfilment process management
  • SIAM internal process alignment
  • Team mentoring and support skills

Nice-to-have

  • Experience with Service Manager tool
  • Strong communication with stakeholders
  • Ability to work under pressure
  • Process improvement mindset
  • Change management integration experience

Key Requirements

  • 2+ years ITSM experience in federal government setting
  • Australian citizenship required
  • Negative Vetting 1 (NV1) security clearance
  • ITIL certification preferred
  • Experience with Service Manager tool desirable

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter