Renewal Specialist

Eventbrite

Remote, United States
Remote
High-volume renewal management
Crm platform proficiency (salesforce/hubspot)
Marketing automation tools experience
Eventbrite is seeking a Renewal Specialist to manage client renewals in the fast-paced events and ticketing sector. This remote position emphasizes customer retention, data-driven insights, and the use of automation tools to streamline renewal processes

Job Summary

  • The role focuses on maximizing customer retention rates and minimizing churn through advanced automation tools and scalable outreach strategies.
  • Candidates will be responsible for proactively engaging clients 90-180 days prior to contract expiration to secure extensions.
  • Eventbrite offers a comprehensive benefits package including wellness allowances, family planning support, and global programming for a diverse workforce.

Matching Summary

Match Score: 85

Eventbrite is seeking a Renewal Specialist to manage client renewals in the fast-paced events and ticketing sector. This remote position emphasizes customer retention, data-driven insights, and the use of automation tools to streamline renewal processes.

Skills & Requirements

Must-have

  • High-volume renewal management
  • CRM platform proficiency (Salesforce/HubSpot)
  • Marketing automation tools experience
  • Data-driven churn risk analysis
  • B2B SaaS subscription background

Nice-to-have

  • Strong negotiation and closing skills
  • Experience with ticketing systems
  • Excellent written communication abilities
  • Self-motivated independent worker
  • AI-powered tool familiarity

Key Requirements

  • Bachelor's degree in Business or related field
  • 2+ years in renewal management or customer success
  • Proficiency with CRM and marketing automation platforms

Work Rights

Not specified

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