Customer Experience Supervisor

Hamilton Honda Inc

Medford, OR, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Team leadership
Process optimization
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits including competitive pay, medical, dental, vision plans, 401(k) Retirement Plan, and Employee Stock Purchase Plan.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • Performance Management
  • Account Data Integrity

Nice-to-have

  • Sense of urgency
  • Strategic thinking
  • Continuous improvement mindset
  • Positive team player
  • Adaptability

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter