Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Job Summary
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency.
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances.
Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems.
Matching Summary
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency.
Skills & Requirements
Must-have
Bilingual Spanish/English proficiency
Account resolution experience
Customer contact experience
Customer service experience
Sales environment experience
Work on-site in West Des Moines, IA
Nice-to-have
Customer service focus
Ability to negotiate and influence
Manage to production goals
Navigate multiple computer systems
Work effectively in a call center environment
Excellent communication skills
Good analytical skills
Conflict management skills
Key Requirements
6+ months of account resolution, customer contact, customer service, or sales environment experience
Bilingual speaking, listening and reading proficiency in both Spanish and English
Must complete and pass required language assessment