Software Support Lead

Leidos UK

Canberra, Australia
Not specified; not specified; benefits include up ...
Level 2 and level 3 application support
Leading support and sustainment teams
Mission critical system troubleshooting
This role involves leading a small support team to provide Level 2 and Level 3 technical support for mission-critical classified systems

Job Summary

  • This role involves leading a small support team to provide Level 2 and Level 3 technical support for mission-critical classified systems.
  • The position requires owning end-to-end incident management including triage, investigation, resolution, and post-incident reviews.
  • Leidos offers a 'Family Friendly' certified workplace with up to an extra 12 days of leave per year through their Life Days program.

Matching Summary

This role involves leading a small support team to provide Level 2 and Level 3 technical support for mission-critical classified systems.

Salary

Not specified; Not specified; Benefits include up to 12 extra leave days and Family Friendly certification

Skills & Requirements

Must-have

  • Level 2 and Level 3 application support
  • Leading support and sustainment teams
  • Mission critical system troubleshooting
  • End-to-end incident management
  • Root cause analysis and resolution
  • ITSM and ticketing tools proficiency

Nice-to-have

  • Scripting and automation experience
  • Cloud platform support (AWS/Azure)
  • Continuous process improvement drive
  • Collaboration with cross-functional stakeholders
  • Diverse team member values

Key Requirements

  • Australian Citizen status required
  • Active TSPV Clearance required
  • Extensive experience leading support teams
  • Experience within government environments
  • Proficiency with JIRA and Confluence

Work Rights

Must have Australian Citizenship and active TSPV Clearance

Tailored Resume

Cover Letter