Satair - It Supporter

Satair Pte Ltd

Singapore Area, Singapore
It incident and service request support
Major incident coordination
It asset life cycle management
Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication

Job Summary

  • Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication.
  • Assisting with infrastructure tasks, purchasing equipment, managing asset management, and ensuring IAM activities are performed with care.
  • Working closely with various Service Desks within Airbus, contributing to IT projects, and improving the stability and service of the IT solution.

Matching Summary

Supporting colleagues with IT Incidents and Service Requests, and driving Major Incidents to ensure timely resolution and communication.

Skills & Requirements

Must-have

  • IT Incident and Service Request Support
  • Major Incident Coordination
  • IT Asset Life Cycle Management
  • Knowledge Article Creation
  • PC Security and Access Control

Nice-to-have

  • Collaborative Team Environment
  • Continuous Service Improvement
  • Flexible Working Arrangements

Key Requirements

  • Bachelor's Degree or 1+ years IT Support experience
  • ITIL Foundation certified
  • Strong written communication skills
  • Broad understanding of IT
  • Experience with DHCP and DNS
  • Experience with printer troubleshooting
  • Experience with IT Asset Life Cycle Management
  • Experience writing documentation

Work Rights

Not specified

Tailored Resume

Cover Letter