Competitive salary; not specified; health benefits...
Remote
3 years contact center experience
Insurance product knowledge
Annuity distribution options
Ceres Life Insurance is seeking a Client Care Specialist to provide exceptional customer support and manage client inquiries related to insurance policies. The role requires strong knowledge of annuity products and a commitment to a client-centered culture, with responsibilities spanning across various communication channels
Job Summary
The role serves as the first point of contact for clients and agents across multiple channels including phone, email, SMS, and chat.
Candidates must possess deep knowledge of annuity products, tax implications, and contract modifications to resolve complex service requests.
The position offers a competitive salary, health benefits, and retirement savings within a high-energy collaborative start-up atmosphere.
Matching Summary
Match Score: 85
Ceres Life Insurance is seeking a Client Care Specialist to provide exceptional customer support and manage client inquiries related to insurance policies. The role requires strong knowledge of annuity products and a commitment to a client-centered culture, with responsibilities spanning across various communication channels.
Salary
Competitive salary; Not specified; Health benefits and retirement savings plan
Skills & Requirements
Must-have
3 years contact center experience
Insurance product knowledge
Annuity distribution options
CCaaS and CRM tools
Regulatory compliance adherence
Nice-to-have
Verisk FAST experience
AI and automation adoption
High-touch client service
Proactive self-service training
Fast-paced startup environment
Key Requirements
Minimum 3 years contact center experience
Associate's degree required
Bachelor's degree preferred in communications or business