Arrears Executive - Part Time

Tandem Money Ltd

Cardiff, United Kingdom
Base: £17,400 pro rata; bonus/equity: up to 20% bo...
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Customer service
Arrears management
Regulatory compliance
** Tandem Money Ltd is seeking a part-time Arrears Executive for their Cardiff office, requiring 21.75 hours of work per week across Monday, Thursday, and Friday. The role involves supporting customers in financial difficulty, ensuring compliance with regulatory standards, and contributing to a positive customer experience. **

Job Summary

  • This role is key in ensuring the fair treatment of customers within the Operations team while delivering fair customer outcomes.
  • As an Arrears Executive, you will proactively service customer requests, manage inbound communication, and ensure regulatory transactional documentation is issued accurately.
  • Tandem Money is a growing digital bank recognized for its sustainable banking future and awarded as a Great Place to Work.

Matching Summary

Match Score: 75

** Tandem Money Ltd is seeking a part-time Arrears Executive for their Cardiff office, requiring 21.75 hours of work per week across Monday, Thursday, and Friday. The role involves supporting customers in financial difficulty, ensuring compliance with regulatory standards, and contributing to a positive customer experience. **

Salary

Base: £17,400 pro rata; Bonus/Equity: up to 20% bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service
  • arrears management
  • regulatory compliance
  • FCA rules
  • inbound communication handling

Nice-to-have

  • sustainable digital banking
  • empowering financial choices
  • collaborators in change
  • fair customer outcomes

Key Requirements

  • Adherence to FCA MCOB and CONC rules

Work Rights

Not specified

Tailored Resume

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