Team Leader - Operations (vietnamese)

Concentrix

Kuala Lumpur, Malaysia
Day-to-day supervision of call center associates
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • This role involves identifying performance issues, developing action plans, and ensuring service delivered to customers meets contractual Key Performance Indicators and financial expectations.
  • The position requires strong communication skills, the ability to lead a team in multitasking and prioritization, and the willingness to work a flexible schedule.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision of call center associates
  • performance metrics achievement
  • coaching and motivation
  • handling escalated customer calls
  • conduct team meetings

Nice-to-have

  • advocate for team members
  • work well under pressure
  • flexible schedule willingness

Key Requirements

  • Associate's degree in related field
  • two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter