Technical Support Technician - International (europe)

MicroAire Surgical Instruments LLC

Germany
Fully remote
Medical device hardware troubleshooting
Hands-on equipment installation
Customer service in healthcare
The Technical Support Specialist – International serves as the primary technical liaison for European customers, providing on‑site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • The Technical Support Specialist – International serves as the primary technical liaison for European customers, providing on‑site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands‑on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering to deliver consistent, compliant, and high‑quality customer experiences.
  • MicroAire Surgical Instruments is a global medical device company advancing surgical innovation and improving patient outcomes; as a part of Marmon Holdings, Inc., a Berkshire Hathaway company, valuing technical excellence and strong customer partnerships.

Matching Summary

The Technical Support Specialist – International serves as the primary technical liaison for European customers, providing on‑site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • Hands-on equipment installation
  • Customer service in healthcare
  • Troubleshoot technical issues remotely
  • On-site installation and configuration
  • Provide product training

Nice-to-have

  • Cross-cultural communication skills
  • Relationship-based support
  • Continuous improvement mindset
  • Partnership with Sales and Engineering

Key Requirements

  • Bachelor's degree required
  • Experience supporting medical devices
  • Experience working with hospitals
  • Must live near an international airport
  • 60% Travel required

Work Rights

Not specified

Tailored Resume

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