Senior Specialist Digital Workplace

DKSH Corporate Shared Services Center Sdn Bhd

Kuala Lumpur, MY
On-site
It service management
Resolve tickets within sla
Troubleshoot it devices and network
Ensure 100% of Service Requests/Incidents in Nova are responded to and resolved within SLA

Job Summary

  • Ensure 100% of Service Requests/Incidents in Nova are responded to and resolved within SLA.
  • Deliver and install IT devices such as desktops, laptops, and printers for users within SLA.
  • Manage and maintain office equipment including PCs, laptops, printers, photocopiers, fax machines, and analog telephones, VoIP devices.

Matching Summary

Ensure 100% of Service Requests/Incidents in Nova are responded to and resolved within SLA.

Skills & Requirements

Must-have

  • IT Service Management
  • resolve tickets within SLA
  • troubleshoot IT devices and network
  • deliver and install IT devices
  • handle assigned tickets
  • IT Asset Management process

Nice-to-have

  • customer-oriented and cool-tempered
  • growth mindset
  • work multi-task under pressure

Key Requirements

  • BSc/BA in IT, Computer Science or relevant field
  • Proficiency in English
  • Ability to diagnose and resolve basic technical issues

Work Rights

Not specified

Tailored Resume

Cover Letter