Supervisor Customer Services – Contract Administration

Thermo Fisher Scientific UK

Quezon City, Philippines
**
Customer service department leadership
Drive customer loyalty
Maximize business performance
** Thermo Fisher Scientific is seeking a Supervisor for their Customer Services team in Quezon City, Philippines. The ideal candidate will have experience in customer service and people management, focusing on driving team performance and customer loyalty in a dynamic environment. **

Job Summary

  • Ensure highest working standards are delivered by team members in all aspects of customer service and relations.
  • Support key Customer Care strategies to drive customer loyalty & resulting CAS score.
  • Train and develop team members in processes / systems and implement proper quality check processes.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Supervisor for their Customer Services team in Quezon City, Philippines. The ideal candidate will have experience in customer service and people management, focusing on driving team performance and customer loyalty in a dynamic environment. **

Skills & Requirements

Must-have

  • Customer Service Department leadership
  • Drive customer loyalty
  • Maximize business performance
  • Cross-functional communication
  • Meet Key Performance Metrics
  • Manage escalations
  • Identify improvement opportunities
  • Oversee customer data in ERP

Nice-to-have

  • Self-starter
  • Career growth opportunities
  • Positive attitude
  • Team player

Key Requirements

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's or Master's Degree
  • Experience with ERP systems
  • Advanced Microsoft Office user
  • Process improvement mindset
  • Problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter