Csm Retention Specialist - 1 Year Ftc

ABC Fitness

Fully remote
Prevent churn and manage risk
Negotiate renewals and close commercial conversations
Act as primary point of contact for escalations
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.
  • This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.
  • We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.

Skills & Requirements

Must-have

  • Prevent churn and manage risk
  • Negotiate renewals and close commercial conversations
  • Act as primary point of contact for escalations
  • Execute targeted save motions
  • Handle objections and influence decision-makers
  • Drive customer engagement and retention KPIs

Nice-to-have

  • Thrives in a target-oriented environment
  • Comfortable engaging customers at scale
  • Prioritizing based on revenue impact
  • Taking full ownership of contract continuity
  • Motivated and commercially driven individual

Key Requirements

  • Bachelor's degree with evidence of high achievement
  • 3+ years of relevant experience
  • 2+ years' experience in SaaS Account Management, Customer Success or Sales
  • Excellent written and verbal communications skills
  • Outstanding organizational, scheduling and time management skills
  • High EQ/interpersonal skills

Work Rights

Not specified

Tailored Resume

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