Senior Technician, Technical Support

Dell Technologies

Seoul, South Korea
Break-fix issue resolution
Customer relationship management
Infrastructure product troubleshooting
Senior Technicians are a driving force in developing lasting customer relationships and building rapport, taking pride in resolving product issues through excellent communication via phone, email, and web

Job Summary

  • Senior Technicians are a driving force in developing lasting customer relationships and building rapport, taking pride in resolving product issues through excellent communication via phone, email, and web.
  • You will play a pivotal role in maintaining business continuity and stable customer infrastructure by handling break-fix issues at the customer interface.
  • Dell Technologies is committed to equal employment opportunity and providing a work environment free of discrimination and harassment.

Matching Summary

Senior Technicians are a driving force in developing lasting customer relationships and building rapport, taking pride in resolving product issues through excellent communication via phone, email, and web.

Skills & Requirements

Must-have

  • Break-fix issue resolution
  • Customer relationship management
  • Infrastructure product troubleshooting
  • Internal stakeholder collaboration
  • Flexible work schedule availability

Nice-to-have

  • Teamwork and positive mindset
  • Analytical thinking and learning agility
  • English language proficiency
  • Computer technology understanding

Key Requirements

  • IT infrastructure professional growth
  • 1-2 years IT experience preferred
  • Computer science or engineering degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter