Call Center Representative Ii

Caliber Public Safety

TX, US
Resolve customer questions and problems
Web chat support
Acd outbound calls
Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems

Job Summary

  • Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.
  • Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.
  • Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner.

Matching Summary

Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.

Skills & Requirements

Must-have

  • resolve customer questions and problems
  • Web Chat support
  • ACD outbound calls
  • customer service and sales opportunities
  • resolve customer questions concerns and complaints

Nice-to-have

  • highest standard of professionalism and courtesy
  • prompt and professional manner
  • Caliber Collision experience preferred

Key Requirements

  • High School diploma or GED
  • 2-4 years of customer service or sales experience
  • Eligible to work in the U.S. with no restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter