This position will play a critical role as a primary point of contact for customers to provide the best possible experience in order taking, processing and returns
Job Summary
This position will play a critical role as a primary point of contact for customers to provide the best possible experience in order taking, processing and returns.
Responsibilities include answering customer calls, processing orders in ERP, managing complaints, and collaborating with logistics teams.
Approximately 10% of the role will be allocated to office management duties, such as translation assistance and IT support.
Matching Summary
This position will play a critical role as a primary point of contact for customers to provide the best possible experience in order taking, processing and returns.
Skills & Requirements
Must-have
customer order processing
handle customer complaints
ERP data entry
French and English fluency
Nice-to-have
beauty or aesthetics industry experience
calm and creative problem solver
attention to detail
Key Requirements
Minimum 2 years of experience in sales support, data entry, customer service or similar