End-user Services Specialist

Candescent

Us
Fully remote
Level 1 and level 2 support
Windows and macos environments
Office 365
The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization

Job Summary

  • The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization.
  • You’ll collaborate with global IT teams and act as a trusted resource for employees, helping them stay productive and secure.
  • Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results.

Matching Summary

The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization.

Skills & Requirements

Must-have

  • Level 1 and Level 2 support
  • Windows and macOS environments
  • Office 365
  • Active Directory
  • remote support tools
  • ticketing systems

Nice-to-have

  • client-first mindset
  • fast-paced environment
  • ITIL processes
  • cloud environments
  • SaaS applications
  • networking and security principles

Key Requirements

  • 2–4 years in technical support or help desk roles
  • Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Work Rights

Not specified

Tailored Resume

Cover Letter