Base: $28.00ph - $42.00ph; bonus: eligible for ann...
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Desktop and application support
Troubleshooting hardware and software
Managing call queue and tickets
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QBE is seeking an IT Client Services Analyst to provide technical support and improve customer service experiences for employees and remote workers in a hybrid work environment. The ideal candidate will possess strong troubleshooting skills and a customer-focused attitude, with a salary range of $28.00 to $42.00 per hour.
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Job Summary
The role provides IT desktop services and support for employees and customers while ensuring a quality end-user experience.
Employees will participate in answering incoming support calls, managing queues, and resolving tickets according to SLA using a ticket management system.
QBE offers a competitive benefits package including hybrid working, up to 22 weeks of paid family leave, and a 401(k) match up to 8%.
Matching Summary
Match Score: 75
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QBE is seeking an IT Client Services Analyst to provide technical support and improve customer service experiences for employees and remote workers in a hybrid work environment. The ideal candidate will possess strong troubleshooting skills and a customer-focused attitude, with a salary range of $28.00 to $42.00 per hour.
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Salary
Base: $28.00/hour - $42.00/hour; Bonus: Eligible for annual discretionary bonus plan; Benefits: Hybrid working, 22 weeks paid leave, 401(k) match up to 8%, tuition reimbursement
Skills & Requirements
Must-have
Desktop and application support
Troubleshooting hardware and software
Managing call queue and tickets
Updating equipment asset tags
Hybrid work arrangement 2-3 days
Nice-to-have
Customer service focus
Process improvement initiatives
Collaboration and mentorship
Cultural expectations alignment
Continuous improvement mindset
Key Requirements
Associate's degree or equivalent education/experience
Authorized to work in the United States without sponsorship
Knowledge of Microsoft Windows 11 and Office
Work Rights
Must be authorized to work in the US on a full-time basis