Two years customer service experience focused on sales
Knowledge of cash management and values
Previous fedex scs warehouse operation experience
FedEx is seeking a Retail Service Agent in La Trinidad, Costa Rica, to handle administrative tasks and customer service operations while supporting sales objectives. The ideal candidate should have a high school diploma, proficiency in English, and two years of customer service experience with a focus on sales
Job Summary
This role involves completing administrative tasks and coordinating front-line operations including data entry, ramp activities, and local customer service.
The position requires providing excellent customer experience by tracing packages, answering questions about FedEx products, and ensuring proper labeling and customs compliance.
Candidates must collaborate on budget fulfillment and optimize branch profitability while safeguarding company values and avoiding mishandling of shipments.
Matching Summary
Match Score: 85
FedEx is seeking a Retail Service Agent in La Trinidad, Costa Rica, to handle administrative tasks and customer service operations while supporting sales objectives. The ideal candidate should have a high school diploma, proficiency in English, and two years of customer service experience with a focus on sales.
Skills & Requirements
Must-have
Two years customer service experience focused on sales
Knowledge of cash management and values
Previous FedEx SCS Warehouse operation experience
Ability to lift 50 lbs and maneuver 150 lbs packages
Proficiency in English language
High school degree or equivalent education
Nice-to-have
Strong interpersonal and communication skills
Problem-solving abilities for customer issues
Experience with office technology and scanners
Attention to detail in compliance and labeling
Planning and organizing skills for daily tasks
Key Requirements
Minimum High School degree or equivalent
Two years' experience in customer service focused on sales
Proficiency in English language
Previous experience in a FedEx SCS Warehouse
Knowledge in the management of cash and other values