Customer Service Advisor

Absa

Fully remote
Excellent oral communication skills
Advanced product and digital knowledge
End-to-end cashier duties
The role involves delivering exceptional retail business performance through excellent customer servicing and sales origination in a branch setting

Job Summary

  • The role involves delivering exceptional retail business performance through excellent customer servicing and sales origination in a branch setting.
  • Candidates must demonstrate advanced product and digital knowledge while promoting the use of remote and digital channels to customers.
  • The position requires strict adherence to regulatory guidelines including Anti Money Laundering Act and Fraud prevention procedures.

Matching Summary

The role involves delivering exceptional retail business performance through excellent customer servicing and sales origination in a branch setting.

Skills & Requirements

Must-have

  • Excellent oral communication skills
  • Advanced product and digital knowledge
  • End-to-end cashier duties
  • Compliance with banking regulations
  • Sales techniques and negotiation

Nice-to-have

  • Can-do attitude
  • Team collaboration skills
  • Proactive complaint resolution
  • Self-development mindset
  • Networking abilities

Key Requirements

  • FETC: Business, Commerce and Management Studies
  • Minimum 1 year relevant experience or 3 years bank related experience
  • Working knowledge of banking cash management procedures

Work Rights

Not specified

Tailored Resume

Cover Letter