Service Delivery Manager Senior

Fidelity National Information Services

Not specified; not specified; competitive salary +...
Strong management and coaching skills
It production administration knowledge
Sdlc methodologies understanding
Provide leadership for the service delivery team including planning, coaching, recruitment, and performance development

Job Summary

  • Provide leadership for the service delivery team including planning, coaching, recruitment, and performance development.
  • Deliver a computer operations environment that meets all service level agreements, such as 24/7 availability and response time parameters.
  • Manage team expenses within budget constraints while ensuring accurate and timely completion of all duties.

Matching Summary

Provide leadership for the service delivery team including planning, coaching, recruitment, and performance development.

Salary

Not specified; Not specified; Competitive salary and benefits (HMO on Day 1)

Skills & Requirements

Must-have

  • Strong management and coaching skills
  • IT production administration knowledge
  • SDLC methodologies understanding
  • Budget management and cost control
  • Disaster recovery process management

Nice-to-have

  • Banking or Payments domain experience
  • Entrepreneurial and collaborative mindset
  • Experience with variable staffing models
  • Executive presence and communication
  • Continuous improvement initiatives

Key Requirements

  • Bachelor's degree or equivalent experience
  • Application support experience preferred
  • Knowledge of IT networks and systems

Work Rights

Not specified

Tailored Resume

Cover Letter