As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit applications, and provide financial health checks to identify customer needs.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers a supportive community and networking opportunities within the Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Financial product knowledge
Effective problem solving skills
Ability to work in busy retail environment
Strong communication skills
Nice-to-have
Interest in financial wellbeing
Ability to articulate financial terms clearly
Integrity and customer-centric approach
Experience in retail or hospitality
Career growth mindset
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessment and/or digital interview