Lead Veterinary Customer Service Representative

Tarzanapetclinic

Wakefield, RI, United States
$22-$25ph
On-site
Exceptional client service
Veterinary terminology knowledge
Handle escalated client concerns
Tarzanapetclinic is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to manage a reception team and ensure exceptional client service while handling administrative tasks. The position requires leadership experience, veterinary knowledge, and strong communication skills

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
  • Handle escalated client concerns with professionalism and empathy.

Matching Summary

Match Score: 85

Tarzanapetclinic is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to manage a reception team and ensure exceptional client service while handling administrative tasks. The position requires leadership experience, veterinary knowledge, and strong communication skills.

Salary

$22-$25/hr

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary terminology knowledge
  • Handle escalated client concerns
  • Maintain reception area cleanliness
  • Coordinate communication between clients and staff

Nice-to-have

  • Compassionate and patient demeanor
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems
  • Demonstrated ability to lead a team

Work Rights

Not specified

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