Jobcentralhub is seeking a Customer Service Specialist to coordinate and execute customer order support processes. The ideal candidate should possess a background in business or industrial engineering, with 2 to 5 years of relevant experience, particularly in customer service and manufacturing
Job Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and ensuring SOX compliance.
Provides timely reports on forecasts, shipping plans, sales, OTD, safety stock levels, and product history to support various departments.
Matching Summary
Match Score: 75
Jobcentralhub is seeking a Customer Service Specialist to coordinate and execute customer order support processes. The ideal candidate should possess a background in business or industrial engineering, with 2 to 5 years of relevant experience, particularly in customer service and manufacturing.
Skills & Requirements
Must-have
Customer order execution
Master Demand Plan maintenance
Sales and Operations meeting participation
Price list maintenance in Oracle
Billing and collections issue resolution
Customer quote and pricing support
Material return coordination
Communication channels maintenance
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Teamwork
Proactive approach
Effective communication
Problem-solving skills
Detail-oriented
Key Requirements
2-5 years of experience in customer service and/or manufacturing
Experience in data analysis, sales, and forecasting
Advanced English level
Ability to read and interpret contracts and specification sheets