It Support Specialist

IQVIA UK

Sofia, Bulgaria
Fully remote
Second-tier remote it support
Diagnose and resolve user issues
Microsoft operating systems
Provide second-tier remote IT support to end users, ensuring timely service restoration and effective problem resolution

Job Summary

  • Provide second-tier remote IT support to end users, ensuring timely service restoration and effective problem resolution.
  • Collaborate with Service Desk and IT Operations teams to deliver an excellent user experience and support a dynamic, international environment.
  • Develop your technical and professional skills through exposure to diverse systems and challenges in a collaborative, international IT environment.

Matching Summary

Provide second-tier remote IT support to end users, ensuring timely service restoration and effective problem resolution.

Skills & Requirements

Must-have

  • second-tier remote IT support
  • diagnose and resolve user issues
  • Microsoft operating systems
  • Office applications
  • email systems
  • network environments
  • IT policies and security standards

Nice-to-have

  • customer-focused
  • continuous improvement initiatives
  • proactive mindset
  • passion for improving user experience
  • knowledge sharing

Key Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Hands-on experience supporting PC software in a networked environment
  • Working knowledge of Microsoft server, workstation, and networking technologies (intermediate level)
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter