SmartCare is seeking a Service Operations Manager to lead their service business, focusing on operational excellence and customer satisfaction. The role requires strong leadership, P&L management, and experience in service-related industries, particularly HVAC or foodservice
Job Summary
The role requires leading the overall performance of the service business with a focus on safety, financial results, and customer satisfaction.
Candidates must have at least two years of P&L ownership experience and five years of managerial experience in a service-related industry.
Success depends on building strong relationships with top customers while improving operational processes to enhance productivity.
Matching Summary
Match Score: 85
SmartCare is seeking a Service Operations Manager to lead their service business, focusing on operational excellence and customer satisfaction. The role requires strong leadership, P&L management, and experience in service-related industries, particularly HVAC or foodservice.
Skills & Requirements
Must-have
P&L ownership and accountability
HVAC or foodservice industry experience
Leading technical non-exempt teams
Customer relationship management
Service applications and dispatch systems
Nice-to-have
Strong sales aptitude
Fast-paced problem solving
Talent acquisition and retention
Quarterly business review delivery
Key Requirements
Bachelor's degree in Business, Engineering, or related field
Minimum 2 years of P&L ownership
3+ years of customer relationship development
Experience in HVAC, grocery, foodservice, or equipment repair